GEM is Toronto’s oldest window and door company – and they're constantly evolving. Founded in 1961, they've gained the experience necessary to earn a solid and trusted reputation in the communities they service. Their success is due to the value they place in their customers. They listen to what you need from us and they deliver with your budget and priorities in tact.
They've helped their customers make their home more comfortable, reduce costs, increase security, provide problem solutions and more. As well, they increase your property’s curb appeal and expose your living space to more light. Rest easy knowing their business is customizable every step of the way through your project.
Our customers want reliable products and outstanding customer service – and they deliver tenfold by asking the right questions to manufacturers about how they can suit your needs, budget and safety.
They pride ourselves on 5 values: price, service, installation, innovation and being ecologically friendly.
They offer competitive prices for the best value, and they prove this with their apples-to-apples price match guarantee, beating a lower quotation by 10% the difference.
They ensure the products they offer are suited to fit your needs, not their company goals. That’s why their salespeople are trained to put what you want first and listen carefully to your needs.
Our high-quality window installations are done by some of the most experienced in their field and they don’t overschedule or rush through a job and sacrifice quality.
They only work with manufacturers that offer reliability, great customer service and high-quality products. They question them on their options, warranty, certifications and location. Their long history in this industry means they are well-versed in every window manufacturer in Canada and know which are best. Their suppliers include Pella, Inline Fiberglass, VinylBilt, Armor, Sunrise Windows and more. They also offer a wide selection of door styles including entry, patio and french, storm and screen and garage. They also sell shades, shutters, blinds and internal blinds.
Some of their innovative products include self-cleaning coating on windows. As well, they were the first to provide V-groove beveled glass – modern thermal windows – in Toronto.
They offer a 5-year warranty on installation, as well as an additional 5 years insurance under Window Wise – adding up to a full 10-year warranty. If you experience any problems with your windows or doors, they deal with the manufacturer and take care of any arrangements that are required to ensure the situation is resolved.
Lastly, they recycle all materials applicable whenever possible, such as glass and aluminum foil. They also offer environmental friendly products that are energy-saving, such as solar panels. They've updated their own showroom by painting their roof white to reduce cooling bills by 20% and have purchased an electric fleet of vehicles.
GEM is a family business with values of honesty and integrity, and a commitment to building long-lasting relationships with customers. Their reputation has allowed us to grow to into the successful business they are today. They pride ourselves on combining traditional values with modern practices.
|Buy most products from||Vinylbilt|
|How long in Business||1961|
|No. of complaints||6|
|CSA Ratings||CSA Ratings|
|Layers of Glass||2 and 3|