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Questions to Ask Before Hiring a Window Installation Company

Jul 24 2020

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Money well spent on a premium-quality energy-efficient window can all go to waste without proper window installation. When done incorrectly, it can cause drafts and water damage, which can cost a lot of money. Hence, homeowners should take their time and consider a lot of things before they decide to hire window installers to do the job.

In this article, we share several key questions that every homeowner should ask window companies to weed out unprofessional or inexperienced installers from the best in the industry.

Let’s delve right in!

1. How Long Have You Been in the Business?

There’s nothing wrong with giving startup companies a shot. However, when it comes to window installation, you definitely want a tried-and-tested provider who has spent decades perfecting their trade. It can be frustrating to end up with an installer that would go through a series of trial and error before they get it right at your own expense.

Aside from the assurance that you hire window installers who know what they are doing, their staying power in a highly saturated business environment can also be considered as a testament to the quality of their work and the satisfaction they deliver to customers.

A man and a woman in a meeting

2. Who Makes Your Windows?

Ideally, you want to hire window installers who are knowledgeable about the product through and through. We can’t emphasize enough how beneficial it is for homeowners to find a company that manufactures the windows they install.

It eliminates a lot of work on your part, to begin with, because it means you would not have to speak with several people should you have an issue with your windows in the future. There’s also no guesswork and exhausting back and forths trying to find whether the problem was a product defect or installation was done incorrectly. When you hire window installers who make their own products, they will most likely stay on top of your concern and resolve it immediately.

3. What Certifications Do You Have?

Certifications and other credentials are proof of every window installer’s capability to meet customer expectations consistently without fail. Hire a Window Wise certified installer that can guarantee that members of their team are highly skilled, sufficiently trained, and bonded.

 Home office with large windows

4. What Warranty Can You Offer?

Do not hire window installers who will only forward your concerns to product manufacturers no matter how inconveniently far they are located. If they only installed and did not manufacture the windows, any complaint after the work is done would be deemed out of scope. They usually offer a minimal warranty that would be no use for you at all.

This emphasizes the importance of getting a one-stop-shop window company that manufactures and handles installations themselves. You get better value for money and a faster response time as well. They are the ones who will most likely offer you a non-prorated and comprehensive lifetime warranty because they are confident of the products they produce and the installation service they provide.

5. May I See Your Portfolio?

Reputable window companies will also be proud to show clients a portfolio of their previous projects. Checking out the photos, whether physically or digitally, is an effective way to gauge whether they can meet your standards or not. If they cannot present any portfolio, it’s better to cross them out of your list and take your business elsewhere.

6. What Are Your Rates?

The cost of installation is a major factor for many homeowners due to the constraints of the working budget. This is something that should be cleared immediately to determine whether their fees fit within your spending range or if, in contrast to the kind of service they offer, they are worth the splurge. Inquiring about the rates straightforwardly also allows you to compare it with other competitors that you have contacted. Hire window installers at a reasonable rate and ask them to provide you with a free home estimate.

Living room with window treatment

7. Do You Have Insurance?

Qualified and respectable window companies operate with the proper insurance to protect the company, its employees, and its clients should unforeseen circumstances happen.

Their staff can face potentially hazardous situations like installing exterior windows several stories up or getting exposed to harsh chemical materials. In case, an accident happens, and an employee’s safety gets compromised, or your property gets severely damaged, the insurance will cover the cost of hospitalization or repairs. Do not hire window installers who will hesitate or refuse to show you their insurance.

8. What Would Window Styles Can You Recommend To Best Meet the Needs of My Home?

Whether you are after saving on energy bills or improving the airflow in your home, don’t be afraid to ask about your options about window styles and materials. With their trained eyes and knowledge about the subject, it’s not surprising if they will be able to provide you with better solutions that you did not initially think of. Hire window installers who will not think twice to give you their expert opinion. They should be able to explain the pros and cons of various materials, glass options, grids, grilles, safety features, and wash mode.

9. What Do Your Customer Reviews Say About You?

No matter how impressive a window provider’s marketing and sales strategies are, nothing beats checking out real online reviews to discover what kind of customer experience awaits you. Before you hire window installers, get to know them better by reading what their previous clients have to say about their customer service, the quality of their products, and window installation.

Here at Ontario Window Reviews, we have compiled an extensive list of Ontario window companies that will provide you with all the information you need before you hire window installers. Check out their reviews now!

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